Terms of Use
Please read these terms carefully before using Bisame. By accessing or using the platform, you agree to be bound by these terms and conditions.
Introduction
Welcome to Bisame, Ghana's premier online marketplace connecting buyers and sellers across the country. We're committed to providing a safe, reliable, and user-friendly platform for all your buying and selling needs.
These Terms of Use ("Terms") govern your access to and use of the Bisame website, mobile applications, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.
Our Mission
To empower Ghanaians by creating the most trusted and convenient platform for buying and selling goods and services, fostering economic growth and community connections across the nation.
Our Values
- Trust and transparency
- User safety and security
- Innovation and excellence
Important Notice
Please read these Terms carefully before using our Service. These Terms contain important information about:
- • Your rights and responsibilities
- • Our liability limitations
- • Dispute resolution procedures
- • Account termination conditions
- • Intellectual property rights
- • Privacy and data protection
Effective Date
These Terms are effective as of January 1, 2026 and will remain in effect until modified or terminated in accordance with the provisions herein.
Acceptance of Terms
By accessing, browsing, or using the Bisame platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all applicable laws and regulations.
How You Accept These Terms
Creating an Account
When you register for a Bisame account, you explicitly agree to these Terms by checking the acceptance box during the registration process.
Using Our Services
Your continued use of any Bisame service, including browsing listings, posting ads, or communicating with other users, constitutes acceptance of these Terms.
Making Transactions
Each time you engage in a transaction through our platform, you reaffirm your acceptance of these Terms and any updates that may have been made.
What Acceptance Means
- • You agree to comply with all Terms
- • You accept our Privacy Policy
- • You consent to our data practices
- • You acknowledge our liability limitations
- • You agree to dispute resolution procedures
If You Don't Agree
- • You must not use our services
- • You should not create an account
- • You cannot post listings or ads
- • You must cease all platform activities
- • Existing accounts may be terminated
Ongoing Acceptance
Your acceptance of these Terms is ongoing and continues each time you:
- • Log into your account
- • Browse our website or app
- • Post new listings
- • Contact other users
- • Make or receive payments
- • Use promotional features
- • Access customer support
- • Participate in community features
Legal Capacity
By accepting these Terms, you represent that you have the legal capacity to enter into this agreement. If you are accepting on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
Definitions
For the purposes of these Terms of Use, the following definitions apply:
Eligibility
To use Bisame's services, you must meet certain eligibility requirements. These requirements help us maintain a safe and legal marketplace for all users.
Basic Requirements
Age Requirement
You must be at least 18 years old to create an account
Legal Capacity
You must have the legal capacity to enter into contracts
Identity Verification
Valid identification may be required for certain services
Accurate Information
All provided information must be truthful and current
Compliance
You must comply with all applicable laws and regulations
Good Standing
No previous account suspensions or bans for violations
Residential Users
- • Must be 18+ years old
- • Valid Ghana phone number required
- • Proof of address may be requested
- • Personal identification for verification
- • Agree to community guidelines
Business Users
- • Valid business registration required
- • Tax identification number
- • Authorized representative verification
- • Business license (where applicable)
- • Compliance with commercial regulations
Prohibited Users
The following individuals or entities are not eligible to use Bisame:
- • Persons under 18 years of age
- • Previously banned users
- • Individuals with criminal convictions for fraud
- • Entities on sanctions lists
- • Users providing false information
- • Competitors attempting to disrupt service
- • Automated bots or scripts
- • Users from restricted jurisdictions
Verification Process
We may require additional verification for certain activities:
Ongoing Eligibility
Your eligibility to use Bisame is ongoing and may be reviewed at any time. We reserve the right to:
- • Request additional verification documents
- • Suspend accounts pending verification
- • Terminate accounts that no longer meet eligibility requirements
- • Update eligibility criteria with reasonable notice
Questions About Eligibility?
If you have questions about whether you meet our eligibility requirements, please contact our support team at [email protected] before creating an account.
Use of the Website
By using Bisame, you agree to use our platform responsibly and in accordance with these terms. You must be at least 18 years old or have parental consent to use our services.
Permitted Uses
- • Browse and search for products
- • Create listings for legitimate items
- • Communicate with other users
- • Leave honest reviews and ratings
- • Report suspicious activities
Prohibited Uses
- • Posting illegal or harmful content
- • Impersonating other users
- • Spamming or harassment
- • Circumventing security measures
- • Commercial scraping or data mining
Important Notice
Violation of these terms may result in account suspension or termination. We reserve the right to investigate and take appropriate action against users who violate these terms.
Changes in Terms of Use
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on our website unless otherwise specified.
How We Notify You
SMS Notification
Registered users will receive SMS notifications of significant changes
Website Banner
Prominent notices will be displayed on our homepage
In-App Notifications
Push notifications for mobile app users
Your continued use of the website after changes are posted constitutes acceptance of the new terms. If you do not agree with the changes, you should discontinue use of our services.
Signing Up for Account
Creating an account on Bisame is free and gives you access to enhanced features. You are responsible for maintaining the confidentiality of your account information.
Account Requirements
Required Information
- • Valid email address
- • Phone number verification
- • Full legal name
- • Secure password
- • Age verification (18+)
Your Responsibilities
- • Provide accurate information
- • Keep login credentials secure
- • Update information when needed
- • Report unauthorized access
- • One account per person
Account Termination
We reserve the right to suspend or terminate accounts that violate our terms, engage in fraudulent activities, or pose risks to other users. You may also delete your account at any time through your account settings.
The Service
Bisame provides a platform that connects buyers and sellers. We facilitate transactions but are not directly involved in the actual exchange of goods or services between users.
Marketplace
Connect with thousands of buyers and sellers across Ghana
Communication
Secure messaging system for safe negotiations
Safety
Advanced security measures and user verification
Service Availability
We strive to maintain 99.9% uptime, but cannot guarantee uninterrupted service. Maintenance windows and updates may temporarily affect availability.
- • Scheduled maintenance: Sundays 2:00-4:00 AM GMT
- • Emergency maintenance: As needed with advance notice
- • Service status updates: Available on our status page
Promotion
Bisame offers various promotional features to help sellers increase visibility and reach more potential buyers. All promotional activities must comply with our guidelines and applicable laws.
Available Promotions
Featured Listings
Highlight your products at the top of search results
Boost Visibility
Increase your listing's exposure to potential buyers
Targeted Ads
Reach specific demographics and locations
Pricing Structure
💡 Promotion Tips
All promotional content must be truthful, not misleading, and comply with Ghana's advertising standards. Refunds for promotional services are subject to our refund policy.
Guidelines for Promotions
To maintain a fair and trustworthy marketplace, all promotional activities must adhere to our strict guidelines. Violations may result in promotion cancellation and account penalties.
Allowed Practices
- •Accurate product descriptions and images
- •Competitive pricing strategies
- •Highlighting unique product features
- •Customer testimonials and reviews
- •Limited-time offers and discounts
Prohibited Practices
- •False or misleading claims
- •Fake reviews or ratings manipulation
- •Spam or excessive promotional messages
- •Promoting illegal or restricted items
- •Copying competitor's promotional content
Performance Monitoring
We continuously monitor promotional activities to ensure compliance and effectiveness:
Track engagement metrics
Monitor sales performance
Assess content quality
Benefits
As a Bisame user, you enjoy numerous benefits designed to enhance your buying and selling experience. These benefits are subject to fair usage policies and may be modified based on account standing.
Free Basic Listings
Post unlimited basic listings at no cost
Buyer Protection
Secure transactions with dispute resolution
24/7 Support
Round-the-clock customer assistance
Analytics Dashboard
Track your listing performance
Rating System
Build trust through user ratings
Smart Notifications
Stay updated on relevant activities
Premium Benefits
Upgrade to premium for enhanced features and priority support:
- • Priority customer support
- • Advanced analytics and insights
- • Bulk listing management tools
- • Featured seller badge
- • Extended listing duration
- • Promotional discounts
Representations and Warranties
By using Bisame, you make certain representations and warranties to us and other users. We also provide certain warranties about our service, subject to the limitations outlined below.
Your Warranties
- •You have the legal right to sell listed items
- •All information provided is accurate and truthful
- •You will comply with all applicable laws
- •Items are as described and in stated condition
- •You will honor all transaction commitments
Our Warranties
- •Platform availability and functionality
- •Data security and privacy protection
- •Fair and unbiased dispute resolution
- •Timely customer support response
- •Transparent fee structure
Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
- • Warranties of merchantability and fitness for a particular purpose
- • Warranties regarding the accuracy or completeness of content
- • Warranties that the service will be uninterrupted or error-free
- • Warranties regarding third-party content or services
Your Conduct
We expect all users to maintain high standards of conduct that promote a safe, respectful, and trustworthy marketplace environment for everyone.
Expected Behavior
- •Treat all users with respect and courtesy
- •Provide honest and accurate information
- •Respond promptly to inquiries and messages
- •Honor all agreements and commitments
- •Report suspicious or inappropriate behavior
Prohibited Conduct
- •Harassment, bullying, or threatening behavior
- •Fraudulent activities or misrepresentation
- •Spam, excessive messaging, or unsolicited contact
- •Attempting to circumvent platform fees
- •Posting illegal, offensive, or inappropriate content
Enforcement Actions
Violations of conduct standards may result in the following actions:
Warning
First offense notification
Suspension
Temporary account restriction
Termination
Permanent account closure
Legal Action
Serious violations reported
Indemnity
You agree to indemnify, defend, and hold harmless Bisame, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our platform.
Indemnification Scope
You agree to indemnify us against claims arising from:
- •Your violation of these terms of use
- •Your violation of applicable laws or regulations
- •Your infringement of third-party rights
- •Content you post or transmit through our platform
- •Your transactions with other users
- •Your negligent or wrongful conduct
Defense Obligations
Your indemnification obligations include:
- • Defending us against any claims or lawsuits
- • Paying all legal fees, costs, and damages
- • Cooperating fully in our defense
- • Settling claims only with our written consent
Process
We will promptly notify you of any claims and give you control of the defense, provided you acknowledge your indemnification obligations in writing.
Limitation of Liability
Our liability to you is limited as set forth below. These limitations apply to the fullest extent permitted by applicable law and regardless of the legal theory upon which damages are sought.
Liability Limitations
Excluded Damages
- • Indirect or consequential damages
- • Loss of profits or revenue
- • Loss of data or business interruption
- • Punitive or exemplary damages
- • Loss of goodwill or reputation
Maximum Liability
GH₵ 1,000
Or the amount you paid us in the 12 months preceding the claim, whichever is greater
Important Notice
BISAME SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM:
- • User-generated content or third-party materials
- • Transactions between users of the platform
- • Unauthorized access to your account or data
- • Technical failures or service interruptions
- • Actions or omissions of third-party service providers
Jurisdictional Variations
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
Intellectual Property
Bisame respects intellectual property rights and expects our users to do the same. We have policies in place to address copyright infringement and other IP violations.
Our Rights
- •Bisame trademark and logo
- •Website design and user interface
- •Software and platform technology
- •Original content and documentation
- •Data compilation and algorithms
Your Rights
- •Content you create and post
- •Product images and descriptions
- •Business names and trademarks
- •Personal information and data
- •Reviews and feedback content
Copyright Infringement
If you believe your copyright has been infringed, please provide us with:
- • Description of the copyrighted work
- • Location of the infringing material
- • Your contact information
- • Statement of good faith belief
- • Statement of accuracy under penalty of perjury
- • Electronic or physical signature
DMCA Contact
Email: [email protected]
Address: Legal Department, Bisame Ghana Ltd.
We will respond to valid DMCA notices within 24-48 hours
Dispute Resolution
We are committed to resolving disputes fairly and efficiently. Our multi-step dispute resolution process is designed to address conflicts between users and with our platform.
Resolution Process
Direct Communication
Users are encouraged to resolve disputes directly through our messaging system.
Mediation
Our support team will mediate and help find a mutually acceptable solution.
Arbitration
Binding arbitration through Ghana Arbitration Centre for unresolved disputes.
Covered Disputes
- • Transaction-related conflicts
- • Product quality issues
- • Payment and refund disputes
- • Account suspension appeals
- • Terms of service violations
Excluded Disputes
- • Intellectual property claims
- • Criminal activities
- • Class action lawsuits
- • Disputes exceeding GH₵ 50,000
- • Government regulatory matters
Governing Law
These terms and any disputes arising from them shall be governed by the laws of Ghana. The courts of Accra shall have exclusive jurisdiction over any legal proceedings.
Contact
Have questions about these terms or need assistance? We're here to help! Contact us through any of the channels below for prompt support.
Phone Support
Speak directly with our team
+233 256 074 790
Mon-Fri: 8AM-6PM GMT
Live Chat
Instant support via chat
Available 24/7
Click chat icon on website
Office Address
Head Office
Bisame Digital Limited
Achimota ABC
Mile 7, Accra
Ghana, West Africa
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Emergency support available 24/7
Quick Response Tips
- • Include your account email or phone number
- • Provide specific details about your issue
- • Attach relevant screenshots if applicable
- • Reference any previous support ticket numbers