Privacy Policy
This policy explains what information we collect, why we collect it, and how we protect it when you use Bisame. It also outlines the controls available to manage your personal data.
Introduction
Welcome to Bisame's Privacy Policy. This document describes how we collect, use, disclose, and protect your information when you use our website and mobile applications.
By using our services, you agree to the collection and use of information as described in this policy. If you have any concerns about how your data is handled, please contact us.
This policy applies to buyers, sellers, and visitors. We may revise this policy periodically, and we will communicate material changes through the platform.
Data Protection
We implement technical and organizational safeguards to protect personal information.
User Rights
You can access, update, and request deletion of personal information linked to your account.
Transparency
We clearly explain how we collect, use, and share data while operating the platform.
Policy Information
Effective Date: January 1, 2025
Last Updated: 7/15/2026
Jurisdiction: Ghana
Language: English
Privacy Policy
Bisame is committed to protecting personal information used within the marketplace. This policy describes our practices for collecting, processing, and safeguarding data while providing core platform services.
User-Centric
Privacy choices are built into account and communication settings.
Secure by Design
Personal data is handled with layered security controls across our systems.
Transparent Operations
We explain our processing purposes clearly and update policy changes responsibly.
By continuing to use Bisame services, you acknowledge this policy and consent to the practices described here. We do not use or disclose your information beyond what is described in this policy unless required by law.
How Bisame Collects Information
We collect information from different touchpoints to operate the marketplace, secure accounts, and improve reliability. Collection methods are limited to what is required for legitimate business and legal purposes.
Account Information
Name, email, phone number, and profile details provided during registration.
Device Information
Device type, operating system, browser details, and IP address.
Usage Data
Interactions with platform features, pages viewed, and session behavior.
Cookies & Tracking
Cookies and related technologies that support analytics and product performance.
Collection Channels
- Information submitted directly when creating accounts or placing orders.
- Automatic data generated through platform activity and security monitoring.
- Information from approved third-party providers where consent or legal basis exists.
How Bisame Uses Your Data
We use collected information to deliver services, protect users, and keep the platform reliable. Processing is done for clear business or legal purposes and reviewed regularly.
Service Provision
To provide, maintain, and improve marketplace functionality.
Analytics & Insights
To measure usage trends and improve product quality.
Communication
To communicate important account and service updates.
Security & Compliance
To detect fraud and satisfy legal or regulatory obligations.
Your Data Rights
You may request access to your personal data, correct inaccurate records, or request deletion where legally applicable.
Security
Protecting personal information is a core operational priority. We implement layered controls designed to limit unauthorized access, misuse, and data loss.
Data Encryption
Sensitive data is encrypted in transit and at rest using established security protocols.
Secure Infrastructure
Core systems are hosted in controlled environments with monitoring and access restrictions.
Access Control
Only authorized personnel can access sensitive systems and data relevant to their roles.
Regular Audits
We review controls and audit platform security to identify and address vulnerabilities.
Important Security Notice
No method of digital storage or internet transmission is completely risk-free. While we maintain strong safeguards, users should also apply account-level protections.
Recommended user actions
- Use strong and unique passwords.
- Enable multi-factor authentication where available.
- Review account activity regularly.
- Report suspicious behavior immediately.
Children's Privacy
Protecting children's privacy is especially important. Our service is not intended for children under 13, and we do not knowingly collect personal information from children under that age.
Age Verification
Users confirm age eligibility during account creation. Users under 18 must have parental or guardian consent for account use.
Parental Notice
If we learn that personal information was collected from a child under 13, we take prompt action to remove the information.
Guidance for parents and guardians
- Monitor a child's online activity and discuss safe digital behavior.
- Contact us if you believe personal data was submitted by a child.
- Review account activity and purchases for minor users.
Bisame Advertisement Policy
Our advertising standards are designed to keep sponsored content accurate, relevant, and safe for the Bisame community.
Targeted Advertising
Ads may be personalized based on relevant interests and platform interactions.
Ad Transparency
Sponsored content is labeled clearly and separated from organic marketplace content.
Performance Tracking
Advertising outcomes are measured to improve ad quality and user relevance.
Advertisement Guidelines
Acceptable practices
- Truthful and accurate product claims.
- Clear pricing and terms.
- Content suitable for broad audiences.
- Compliance with applicable laws and regulations.
User controls
- Manage personalized ad preferences.
- Report inappropriate advertisements.
- Control ad visibility in settings.
- Block specific advertisers where supported.
Rejected Advertisement Content
To protect marketplace trust and user safety, Bisame rejects advertisements that violate legal requirements, platform rules, or community standards.
Illegal Products & Services
- Drugs and controlled substances
- Weapons and ammunition
- Counterfeit goods
- Stolen items
Harmful Content
- Adult content and services
- Violence and graphic content
- Hate speech
- Misleading health claims
Fraudulent Activities
- Get-rich-quick schemes
- Pyramid schemes
- Fake reviews
- Phishing attempts
Restricted Services
- Unlicensed gambling
- Tobacco or vaping products
- Unregulated financial services
- Personal data sales
Enforcement Actions
Violations may lead to warning notices, content removal, temporary suspensions, permanent account termination, or legal escalation where required.
Tax Reductions
Bisame may provide tax-related incentives to support compliant businesses. Eligibility and approval are subject to verification and applicable regulations.
Small Business Deductions
Eligible businesses may receive up to 15% reduction on platform fees.
Startup Incentives
New businesses may receive 25% reductions during their first year.
Volume-Based Reductions
High-volume sellers may qualify for progressive reductions up to 20%.
Required Documents
- Business registration certificate
- Tax identification number (TIN)
- Financial statements (last 12 months)
- Business bank statements
Application Process
- Submit request through the seller dashboard.
- Upload all required documents.
- Wait for verification (typically 5-7 business days).
- Receive approval or follow-up requirements.
VAT (Value Added Tax)
Bisame follows applicable VAT regulations in Ghana. Tax calculations are presented during checkout and reflected in order documentation where required.
Electronics & Technology
12.5%Computers, phones, accessories
Fashion & Clothing
15%Apparel, shoes, accessories
Home & Garden
12.5%Furniture, appliances, decor
Health & Beauty
0%Essential medicines, basic healthcare
Books & Education
0%Educational materials, textbooks
Food & Beverages
0%Basic food items, non-alcoholic drinks
VAT Calculation Example
VAT Registration
Sellers with annual turnover above GHS 200,000 are generally expected to register for VAT and maintain reporting compliance.
- Automatic tax calculation at checkout.
- Monthly VAT reporting support.
- Compliance tracking for registered sellers.
VAT Remittance Schedule
15th
Monthly VAT filing deadline
21st
VAT payment deadline
24/7
Online VAT support
Contact Information
If you have questions about this policy or your privacy rights, contact our team using any of the methods below.
Phone Support
+233 256 074 790
Available 24/7
Physical Address
Koree Mari Link
Achimota, Greater Accra
+233 256 074 790
Quick responses
Business Hours
Monday - Friday8:00 AM - 6:00 PM
Saturday9:00 AM - 4:00 PM
SundayClosed
Emergency support remains available 24/7.
Privacy-related inquiries
Data Requests
Access, update, or delete personal data
Policy Questions
Clarify any privacy policy requirements
Security Concerns
Report incidents and suspicious activity